Refund Policy

At Shiny Home, we are committed to delivering a high standard of cleaning services across all domestic, deep clean, end of tenancy, and office cleaning jobs.

1. No Refund Policy

Due to the nature of cleaning services, we do not offer refunds once a service has been completed.

All services are time-based and labour-based, meaning work cannot be “returned” once carried out.

2. Service Issues & Re-Clean Guarantee

Your satisfaction is important to us.

If you are not satisfied with any aspect of the cleaning service, we offer a free re-clean of the affected areas.

This must be requested within the same day of service completion.

3. Evidence Requirement

To help us resolve issues fairly and efficiently, we may request photos or videos of the areas of concern before a re-clean is arranged.

This ensures we can properly assess and correct any genuine issues.

4. What Is Not Eligible for Refund or Re-Clean

Re-cleans or refunds will not be provided in cases where:

• The customer has simply changed their mind after the service

• No opportunity was given to correct the issue via re-clean

• Access to the property was restricted or not provided properly

• Conditions of the property were not as agreed during booking

• The service was completed in line with the agreed requirements

5. Our Commitment

We always aim to complete every job to a high professional standard. In the rare event that something is missed, we will always work with you to resolve it fairly.

6. Contact

If you have any concerns regarding your cleaning service, please contact us as soon as possible:

Shiny Home
Email: Shinyhome85@gmail.com
Phone: 07513413619