Terms & Conditions

Shiny Home (“we”, “us”, “our”) provides professional cleaning services including domestic cleaning, deep cleans, end of tenancy cleaning, office cleaning, one-off cleans, and regular cleaning services within Hereford and surrounding areas.

By booking our services, you agree to the terms outlined below.

1. Booking Process

All services are provided on a quote-first basis. Customers must request a quote before any booking is confirmed.

Bookings can be made via phone call or our booking system. A booking is only confirmed once agreed between both parties.

No deposit is currently required unless stated otherwise.

2. Payments

Payment is due on the day of service or immediately after completion, unless otherwise agreed.

We accept:

Cash
Bank transfer

Full payment is required for all completed services.

3. Cancellations & Rescheduling

We require a minimum of 24 hours’ notice for any cancellations or changes to a booking.

Cancellations made with more than 24 hours’ notice may be rescheduled at no extra cost.
Cancellations made with less than 24 hours’ notice will incur a 50% charge of the agreed booking price.
No-shows (where the customer is not present or access is not provided) will be charged 100% of the booking price.
Customers may reschedule a booking made within 24 hours, but the new appointment must be arranged within 5–7 days, subject to availability.

We reserve the right to charge travel costs where a late cancellation results in unnecessary attendance at the property.

4. Customer Responsibilities

Customers are responsible for:

Providing access to the property at the agreed time
Ensuring water and electricity are available
Securing or removing valuable or fragile items before cleaning

We do not accept responsibility for items not secured by the customer.

5. Liability & Insurance

We hold public liability insurance for peace of mind.

In the unlikely event of damage caused directly by our team, we will assess the issue and act accordingly under our insurance policy.

We are not responsible for pre-existing damage, wear and tear, or items not properly secured.

6. Service Times

We aim to attend appointments at the agreed time; however, arrival times may vary slightly. We may arrive earlier or later depending on scheduling.

7. Right to Refuse Service

We reserve the right to refuse or discontinue services if:

The working environment is unsafe
The property conditions are unsuitable
There is abusive or inappropriate behaviour towards staff

8. Service Area

We operate within Hereford and surrounding areas.

9. Changes to Terms

We may update these Terms & Conditions at any time. The latest version will always be available on our website.

10. Contact Information

If you have any questions about these Terms, you can contact us via:

Shiny Home
Email: Shinyhome85@gmail.com
Phone: 07513413619