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Privacy Policy

Shiny Home (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal data in a safe and responsible way.

This Privacy Policy explains how we collect, use, and protect your information when you use our website or contact us for our cleaning services.

1. Who We Are

Shiny Home is a UK-based cleaning service operating as a sole trader. We provide domestic cleaning services including quoting, booking, and customer support.

2. Information We Collect

We may collect and store the following personal information:

  • Name

  • Email address

  • Phone number

  • Address (for service delivery and quotes)

  • Details related to your cleaning request or booking

We do not collect or store payment card details.

3. How We Collect Your Information

We collect information when you:

  • Fill in a contact or quote form on our website

  • Contact us via email or phone

  • Make a booking through our booking system

  • Provide details during service enquiries

4. How We Use Your Information

We use your information to:

  • Provide cleaning quotes

  • Manage and confirm bookings

  • Deliver our cleaning services

  • Communicate with you about your enquiry or appointment

  • Improve our services and customer experience

We do not sell your data or use it for unrelated purposes.

5. Data Storage and Security

Your data is stored securely through our website platform and trusted service providers such as Wix and Google tools (including Google Analytics).

We take reasonable steps to protect your personal information from loss, misuse, or unauthorised access.

6. Sharing Your Information

We do not sell or rent your personal data.

Your information may only be shared with:

  • Service providers we use to operate our business (e.g. website hosting or booking systems)

  • Legal authorities if required by law

7. Marketing

We do not currently use your personal data for marketing purposes unless you have explicitly agreed.

8. Cookies and Analytics

Our website may use cookies and analytics tools (such as Google Analytics) to understand how visitors use our site and improve performance.

You can disable cookies in your browser settings at any time.

9. Your Rights

Under UK data protection laws, you have the right to:

  • Request access to your personal data

  • Request correction of inaccurate data

  • Request deletion of your data (where legally possible)

  • Withdraw consent where applicable

To exercise any of these rights, contact us using the details below.

10. Contact Us

If you have any questions about this Privacy Policy or your data, you can contact us at:

Shiny Home
Email: Shinyhome85@gmail.com
Phone: 07513413619

11. Updates to This Policy

​We may update this Privacy Policy from time to time. Any changes will be posted on this page.

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